CUSTOMER REVIEWSSee what our customers have to say about our cleaning services.
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“I just wanted to say what a wonderful company this is. They do such a great job, so timely, and lovely customer service. Great offers are sent in the mail, Mike the owner is a sweetheart, and they even follow up after service to see how you like your carpets. Can’t beat that!”-Josy A.
“Called these guys this week for some spring cleaning. Two area rugs, a runner, a carpeted staircase and 2 sofas all desperately needed to be cleaned. I had phoned some other places and they insisted they would need to come collect the carpets and bring them back in 3-5 business days (liability of steam cleaning area rugs against hard wood floors) –this didn’t fly with me. Enter NA Chem Dry–not steam cleaners. Ken was simply amazing. He showed up ready to go, listened to our concerns, was extremely informative and did a bang up job. I highly recommend these folks!”-KK S.
“I have been using North American Chem-Dry for many years for both office and home cleaning and have been very happy with their professionalism, flexibility and the quality of their work.”-Milton S.
“I have been doing business with Mike RIvera & North American Chem-Dry for over 25 years. Every visit has left my carpets perfectly cleaned, and now that there are three cats in the house, it was also necessary to have the upholstery and dining room chair seats cleaned as well. Most of the stains came out, and I was informed in advance that there would be a few stains that wouldn’t come out. Such is life. The young man who did the cleaning was running a bit late, but called to let me know so I wouldn’t worry. Everything looks great, and I do recommend North American Chem-Dry.”-Linda F.
“Great consumer experience! We have three boys who play soccer and run up and down the stairs playing in mud from the yard. So the carpet on our stairs was almost impossibleto keep clean.I was actually thinking of getting rid of it. But Salam came in and made a good as new.
He also did a great job on our rug and high-traffic areas around the house. Scheduling was easy and rates were awesome. Five stars all the way.”-Pierre B.
“Mike with North American Chem Dry is a class act. B/f and I just moved into a townhome w/ wall-to-wall off-white carpet throughout that needed a cleaning badly. Did my research and decided on NACD based on their cleaning process and reviews of their customer service.
For the price, we were disappointed with the results b/c our HEPA vacuum cleaner w/ the see-through container picked up a LOT of dirt after the cleaning. About a week later, on the night we discussed calling them to schedule a re-clean, Mike called to check if we were satisfied with the cleaning!
In less than no time, Mike promised that he would personally return to re-clean the carpet for us at no charge! And he did a fantastic job.
NACD is first rate and highly recommended. Don’t hesitate to try them out.”-Jeannie C.
“We had used No. Amer. Chem Dry a few times in the past and absolutely loved them. This time, we had a less than positive experience and that’s a GOOD thing, because it proves that a company is only as good as their customer service when things don’t go smoothly.
We had a technician show up (on time) and do the job. We had a large living room, a hallway & about 18 steps done in anticipation of a party the next day. In the past, the carpet was left a tiny bit damp & was completely dry by the next day.
This time, the carpet was quite damp all over the house & had that ‘weird carpet cleaning odor’. Nothing much we could do- the party went on, but the next morning, the carpet was STILL damp & looked soiled. I called and spoke with Kim at the office & she got on it right away. They sent a different technician the following day and REDID THE ENTIRE CARPET, with of course, no charge to me.
I will definitely call them again, more for the stress-free customer service than anything. They really stepped up & took care of us & the carpet looks great now.”-Dee B.
“I am a very satisfied new customer of North American Chem-Dry service, and in particular one of its employees. Today, employee Ken came to my home to clean the huge upstairs bedroom (it is the size of two bedrooms), the half bath, the stairs and the landing. His demeanor is very professional. Also, he was calm and friendly with my dogs, and thus, they were not a problem. He is a good communicator; he explained the process to me and the pricing structure very clearly. He had a nice sense of humor and a friendly manner. Ken worked quickly and did several processes on the entire area in only 90 minutes. The carpet also dried in no time. Before Ken arrived, the carpet was very dirty and now the carpet looks like it is brand new. The carpet smells great, too. I am a very happy customer! I would not hesitate to recommend the service of North American Chem-Dry. Kudos to Ken!”-Bonnie K.
We provide superior residential and commercial carpet and upholstery cleaning services throughout San Francisco and San Mateo County including Daly City, Pacifica, Belmont, San Bruno, Millbrae, Brisbane, Hillsborough, San Mateo, Foster City, Redwood City, Woodside, Atherton, Menlo Park & West Menlo Park.